A Regional Air Carrier Had High Employee Turnover in a Variety

question 61

Multiple Choice

A regional air carrier had high employee turnover in a variety of customer service jobs.Exit interviews revealed that employees left because they were bored.Job 1 employees sold tickets at the counter.Job 2 employees tagged and handled baggage.Job 3 employees announced departing flights.Job 4 employees announced arriving flights.Job 5 employees took boarding passes for departing passengers.Job 6 employees addressed the needs and concerns of passengers.Which of the following JCM interventions would make boring work more fulfilling?

• A)Making Job 2 functions part of the rest of the jobs would enhance feedback,autonomy,variety,and identity.
• B)Making Job 3 functions part of the rest of the jobs would enhance feedback,autonomy,variety,and identity.
• C)Making Job 4 functions part of the rest of the jobs would enhance feedback,autonomy,variety,and identity.
• D)Making Job 5 functions part of the rest of the jobs would enhance feedback,autonomy,variety,and identity.
• E)Making Job 6 functions part of the rest of the jobs would enhance feedback,autonomy,variety,and identity.

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Definitions:

Population Average

The mean value of a trait or characteristic within an entire population.

Sample Mean

The average of all the data points in a sample, used as an estimate of the population mean.

Square Root

The square root of a number is a value that, when multiplied by itself, gives the original number.

P < 0.05

A statistical threshold indicating that the observed results are significant with a probability of less than 5% being due to chance.