Two Catalysts Behind Major Trends Affecting the Field of OB

question 28

True/False

Two catalysts behind major trends affecting the field of OB today are technology and increased employer demand for interpersonal skills.

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Definitions:

Passive Listening

The act of hearing someone speak without actively engaging in the communication process.

Reflecting Back

A communication technique used to confirm understanding or to clarify what another person has said by paraphrasing their statements.

Nonverbal Cues

Communications expressed through body language, facial expressions, gestures, and other physical behaviors rather than spoken words.

Verbal Cues

Non-content aspects of spoken language such as tone, pace, and volume that communicate information or suggest meaning.