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Briefly state the difference between outsourcing and insourcing.
Customer Wait Time
The duration a customer must wait before receiving a product or service, affecting overall satisfaction and perception of the business.
Customer Cycle Time
The total time taken from when a customer requests a service or product to when they receive it.
Order Cycle Lengths
The total time taken from when a customer places an order to when they receive the goods, affecting inventory levels and customer satisfaction.
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