TABLE 1-1 The Manager of the Customer Service Division of a Major

question 17

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, the possible responses to the question "In which year were you born?" are values from a

• A) discrete numerical random variable.
• B) continuous numerical random variable.
• C) categorical random variable.
• D) parameter.

---

Definitions:

Leader-Member Exchange Theory

A concept in leadership research that focuses on the relationship between leaders and their followers, impacting various workplace outcomes.

Team Members

Individuals who are part of a group working together towards a common goal, each contributing with their specific skills and roles.

Special Relationships

Connections between individuals or entities that go beyond the ordinary, often characterized by trust, mutual respect, and shared interests or goals.

Achievement-Oriented Leadership

A leadership style focused on setting challenging goals, emphasizing excellence, and striving for higher performance levels.