TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Table 10-13, what is the largest level of significance at which a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels will not be rejected?
Definitions:
Service Company
A business entity that provides intangible products or services to customers rather than physical goods.
Fixed And Variable Cost
Fixed and Variable Cost are two types of costs incurred by businesses; fixed costs do not change with the level of production or service, while variable costs vary directly with the level of production or service.
Planning Budget
A budget created at the beginning of the budgeting period that is valid only for the planned level of activity.
Oil Well Service Company
A business that provides a variety of services to the oil industry, including drilling, maintenance, and repair of oil wells.
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