TABLE 11-1 an Airline Wants to Select a Computer Software Package for Package

question 15

Multiple Choice

TABLE 11-1
An airline wants to select a computer software package for its reservation system. Four software packages (1, 2, 3, and 4) are commercially available. The airline will choose the package that bumps as few passengers as possible during a month. An experiment is set up in which each package is used to make reservations for 5 randomly selected weeks. (A total of 20 weeks was included in the experiment.) The number of passengers bumped each week is obtained, which gives rise to the following Excel output:

-Referring to Table 11-1, the within groups degrees of freedom is

• A) 3.
• B) 4.
• C) 16.
• D) 19.

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Definitions:

Customer Retention Rate

A measure of a company's ability to keep its customers over a period. It reflects the percentage of customers who remain with the company for a specific time.

Credit Score

A numerical expression based on a level analysis of a person's credit files, representing the creditworthiness of the individual.

Industrialization

The process in which a society or country transforms itself from a primarily agrarian society into one based on the manufacturing of goods and services.

Privatization

The process of transferring ownership of a business, enterprise, agency, or public service from the government to private individuals or organizations.