Scenario E.1 SimQuick Is Being Used to Simulate the Following Bank Process

question 10

Multiple Choice

Scenario E.1
SimQuick is being used to simulate the following bank process:

Customer arrivals at the Entrance Door of the bank with an average time between arrivals of 2.5 minutes. The Line Buffer holds 6 customers. If a customer arrives and the buffer line is filled, the customer leaves. The Work Station Teller's processing time per customer is normally distributed, with a mean of 3.0 minutes and a standard deviation of 0.5 minutes. The Served Customer Buffer in the flow chart is used to count the number of customers processed during the period simulated. A 2-hour period was simulated.
The SimQuick simulation is run, and the results are as follows:

-Use the information in Scenario E.1. On average, approximately how many customers were waiting in line during the 2-hour simulation period?

• A) 5
• B) 4
• C) 3
• D) 2

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Definitions:

Scapula

The shoulder blade; a flat triangular bone located on the upper back part of the ribcage.

Articulates

Describes bones or cartilage that connect to form joints allowing for movement.

Humerus

The long bone in the upper arm, connecting the shoulder to the elbow.

Articulates

Refers to the way two bone surfaces move against each other at a joint.