Which Statement About Queue Structure Is Best

question 35

Multiple Choice

Which statement about queue structure is best?

• A) Customers are more likely to feel a sense of fairness when waiting in the multiple line system than in a single line system.
• B) When similarly skilled, multiple servers are available, a single line is best.
• C) Customers that are in the same line must be colocated.
• D) Machines needing repair are left in place and repair techs come to them; thus, the repair techs are technically the customers since they must travel to the machine.

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Definitions:

Heuristics

Mental shortcuts or "rules of thumb" that simplify decision making, but can sometimes lead to biased or inaccurate judgments.

Native Language

The language that a person has been exposed to from birth or within the critical period, often considered one's first language or mother tongue.

Color Words

Words that describe or represent specific colors, used in language to convey visual information.