Scenario B.4 Customers Arrive at an Airline Ticket Counter at the Rate

question 52

Multiple Choice

Scenario B.4
Customers arrive at an airline ticket counter at the rate of 50 customers per hour, according to a Poisson distribution. There are three ticket agents. Customers select the first available agent from one line. Each agent can process 20 customers per hour with exponential service times.
-Use the information in Scenario B.4. What is the average waiting time in line?

• A) fewer than or equal to 3.5 minutes
• B) greater than 3.5 minutes but fewer than or equal to 4.5 minutes
• C) greater than 4.5 minutes but fewer than or equal to 5.5 minutes
• D) greater than 5.5 minutes

---

Definitions:

Majority Rule

A decision-making principle whereby the option receiving more than half of the votes wins.

Preferred Outcome

The most favored or desired result in a decision-making process, often involving strategic considerations or personal preferences.

Unanimity Property

A principle requiring all parties involved to agree entirely on a decision, often used in decision-making processes to ensure consensus.

Ranking

The process or result of ordering items or individuals based on certain criteria, from highest to lowest or vice versa.