A Moment of Truth or Service Encounter Is Face-To-Face Interaction

question 66

True/False

A moment of truth or service encounter is face-to-face interaction between the customer and a service provider.

---

Definitions:

Free Associations

Encouragement for a person to express a stream of consciousness to unearth subconscious thoughts and feelings.

Principle of Equivalence

In physics, specifically in general relativity, it is the principle stating that gravitational and inertial forces are of a similar nature and often indistinguishable.

Personality Model

A theoretical framework used to understand and categorize the various aspects of human personality and behavior.

Myers-Briggs Type Indicator

A personality assessment tool designed to identify a person's personality type, strengths, and preferences based on Jungian psychology.