A Service Blueprint Is a Flowchart of a Service Process

question 203

True/False

A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact.

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Definitions:

Federal Government

The system of government in which power is divided between a central authority and constituent political units (such as states or provinces), with the United States government being a prime example.

Cabinet Departments

Major administrative units within the executive branch of the U.S. government, each headed by a Secretary, responsible for a specific area of government policy.

Public Bureaucracy

The body of government officials and administrators, often career civil servants, responsible for implementing policies and administering public programs.

Profit

The financial gain obtained when the revenue generated from business activities exceeds the expenses, costs, and taxes associated with them.