Table 2.15 an Analyst Notes the Time That Customer Appointments End with End

question 175

Multiple Choice

Table 2.15
An analyst notes the time that customer appointments end with a tax preparer that is assigned customers requiring only the 1040EZ form. The times indicated in the table represent the departure times of the first eight clients for one tax preparation specialist. The 1040EZ tax forms among the different customers are very similar. The tax preparer started the first return at 12:00pm.

-Based on the data in Table 2.15 which value is closest to the learning rate for the tax preparer?

• A) 80%
• B) 82%
• C) 87%
• D) 92%

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Definitions:

Cognitive

Related to mental processes such as thinking, knowing, remembering, and problem-solving, determining how we understand and interact with the world.

Ethnographic

pertains to the qualitative research method focused on the systematic study of cultures and communities through direct observation and participation.

Natural Fear

An instinctive response to perceived threats or dangers, often for survival purposes.

Reward Learning

A type of learning in which an individual's behavior is motivated and shaped by the anticipation of rewards.