The ________ in a Service Blueprint Separates Which Steps Are

question 76

Short Answer

The ________ in a service blueprint separates which steps are in view of the customer from those that aren't.

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Definitions:

Internal Whistle-blowing

The act of reporting misconduct, unethical or illegal activities within an organization to someone in a position of authority within the same organization.

Apathetic Culture

An organizational culture characterized by a general lack of interest, enthusiasm, or concern among its members.

Performance

The act or process of carrying out a task or function, often measured against known standards of accuracy, completeness, and speed.

Organizational Ethics

A set of guiding principles and values that dictate the behavior and decision-making within an organization.