Table 2.15 an Analyst Notes the Time That Customer Appointments End with End

question 175

Multiple Choice

Table 2.15
An analyst notes the time that customer appointments end with a tax preparer that is assigned customers requiring only the 1040EZ form. The times indicated in the table represent the departure times of the first eight clients for one tax preparation specialist. The 1040EZ tax forms among the different customers are very similar. The tax preparer started the first return at 12:00pm.

-Based on the data in Table 2.15 which value is closest to the learning rate for the tax preparer?

• A) 80%
• B) 82%
• C) 87%
• D) 92%

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Definitions:

Reinforce

To strengthen a behavior by providing a consequence that increases the likelihood of the behavior being repeated.

Avoidance Conditioning

A response that prevents the occurrence of a punisher. This increases the probability of a low-occurring response and maintains that response at a high level. The principle of avoidance conditioning states that a behavior will increase in frequency if it prevents a punisher from occurring.

Yelled At

The act of raising one’s voice in a sharp, often aggressive manner, typically as a form of reprimand or expression of frustration towards someone.

Party

A social gathering of invited guests, typically involving eating, drinking, entertainment, and often celebrating a specific occasion.