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Describe the systems approach for total quality management by outlining the four pillars of TQM and discussing challenges organizations face in implementing this approach.
Goodwill
Goodwill is an intangible asset representing the value of a company's brand, customer relationships, employee relations, and other factors not accounted for separately on the balance sheet.
Normal Rate of Return
The typical amount of profit that an investment is expected to generate, considered as a benchmark or standard for comparison.
Negative Goodwill
Occurs when a company acquires another for a price less than the fair value of its assets. It is recognized as a gain in the acquirer's income statement.
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