Improving Quality Seems to Be a Strategic Weapon in Gaining

question 5

Multiple Choice

Improving quality seems to be a strategic weapon in gaining market share. However, improving quality entails allocation of resources and effort. As greater effort is expended to stop defects before they occur, which one of the following costs increases?

• A) prevention costs
• B) appraisal costs
• C) internal failure costs
• D) external failure costs

---

Definitions:

Ego

In psychology, represents the part of the human psyche that processes experiences and operates as a mediator between the conscious and unconscious minds.

Psychosexual Development

A Freudian theory that proposes individuals pass through a series of stages centered on erogenous zones during development, shaping personality.

Id, Ego, and Superego

Components of the human psyche in Freudian theory, with the id representing instinctual desires, the ego mediating reality, and the superego embodying moral standards.

Libido

A term used in psychoanalytic theory to denote the sexual drive or desire, often presented as an energy or force.