It Takes a Service Rep an Average of Two Minutes

question 31

Multiple Choice

It takes a service rep an average of two minutes to take a customer's information. Over the course of a work week, the rep handles 160 calls a day during her eight hour shift. What is the service rep's capacity cushion?

• A) 20%
• B) 33%
• C) 50%
• D) 67%

Identify the causes and consequences of the Korean War on global politics and military strategy.

Analyze the impact of the Cold War on domestic and foreign policy formations in the United States.

Critique the U.S. approach to communism and Cold War conflict resolution in the context of diplomatic relations with China and the Soviet Union.

Understand the initial steps in examining the number and capabilities of employees and managers within an organization.

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Definitions:

Passion

A strong and barely controllable emotion or enthusiasm for something or about doing something.

Commitment

A pledge or promise to do something or to maintain a course of action, often seen in relationships and personal goals.

Face-to-Face Interaction

Direct communication between two or more individuals in the same physical space.

Exchange Theory

A social theory that suggests human relationships are formed by the use of a subjective cost-benefit analysis and the comparison of alternatives.