It Takes a Service Rep an Average of Two and a Half

question 90

Multiple Choice

It takes a service rep an average of two and a half minutes to take a customer's information. Over the course of a work week, the rep handles 160 calls a day during her eight hour shift. What is the service rep's capacity cushion?

• A) 16%
• B) 33%
• C) 50%
• D) 66%

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Definitions:

Medial Lobe

Typically refers to a section of an organ or brain that is situated towards the middle of the body.

Carbon Dioxide

A colorless, odorless gas produced by burning carbon and organic compounds and by respiration.

Right Lung

The larger of the two lungs, located on the right side of the thorax, divided into three lobes and responsible for respiratory function.

Lower Respiratory System

The part of the respiratory system including the trachea, bronchi, and lungs, involved in the vital process of gas exchange.