Mccluer Corporation is conducting a time-driven activity-based costing study in its Tech Support Department. The company has provided the following data to aid in that study: 
On the Customer Cost Analysis report in time-driven activity-based costing, the time-driven activity rate for Routing Calls would be closest to:
Definitions:
Self-Concept
An individual's perception of themselves, including beliefs, feelings, and thoughts about one's abilities, appearance, and values.
Cognitive Development
The process by which individuals acquire and develop the ability to think, understand, and reason over time.
Social Referencing
A baby’s adjustment of its reactions to objects or events based on feedback provided by a caregiver. For example, a baby may look at a caregiver’s facial expression before approaching a new toy.
Intergenerational Transmission
When parents repeat with their children the patterns of trauma, rejection, and maltreatment that they experienced as children from their own parents.
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