A US Company Faced with Spiraling Costs in Their Customer Care

question 6

Multiple Choice

A U.S. company faced with spiraling costs in their customer care center recreated that service in Luxembourg at a fraction of the cost. This is an example of:

• A) offshoring.
• B) forward integration.
• C) backward integration.
• D) postponement.

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Definitions:

Unconscious Thoughts

Mental processes that occur without conscious awareness, influencing behavior, perceptions, and emotions.

Psychoanalysis

A therapeutic approach founded by Sigmund Freud that seeks to explore the unconscious mind to uncover repressed thoughts and feelings affecting current behavior.

Free Associate

A psychoanalytic technique where a patient is asked to share thoughts, words, or images as they come to mind, without censorship or selection.

Psychoanalysis

A therapeutic technique and theory of psychopathology, originating with Sigmund Freud, focused on unconscious motives and conflicts.