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A random sample of size 10 produced a sample mean equal to 12 and a standard deviation equal to .15. Based on this information, the upper limit for a 95% confidence interval estimate is approximately 12.107.
Delivery of Services
The process of providing a service to a customer or client, including all activities, decisions, and interactions that occur from the initial service design to the final delivery.
Customer Participation
Customer participation refers to the involvement of customers in the production or delivery process of a service, which can influence satisfaction and service quality.
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