Sample Observations of a Claims Processor Made Over a 160-Hour

question 31

Multiple Choice

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 10% of the time (so that idle time should be subtracted from the total time when computing the average observed time) . The allowance factor is 8%. What is the normal time per unit?

• A) 0.30 minutes
• B) 16.0 minutes
• C) 17.4 minutes
• D) 18.0 minutes
• E) 22.5 minutes

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Definitions:

Stem And Leaf Plots

A graphical method used in descriptive statistics for organizing and displaying quantitative data to show its shape and distribution.

Qualitative Data

Data that describes attributes or categories and cannot be measured numerically.

Statistical Inference

The process of using data from a sample to make estimates or test hypotheses about the properties of a population.

Descriptive Statistics

Involves summarizing and organizing data so that they can be understood and presented easily, including measures like mean, median, mode, and standard deviation.