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Sample Observations of a Claims Processor Made Over a 160-Hour

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Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 90%. The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time) . The allowance factor is 10%. What is the standard time per unit?


Definitions:

Alcohol Problem

A condition where the consumption of alcohol causes harm to an individual's health, interpersonal relationships, or ability to work.

Correlate

To share a two-way relationship or bond, whereby one element impacts or relies on the other.

Extraversion

A personality trait characterized by an outgoing, energetic, and often sociable disposition, with a high tendency for external stimulation.

Shy

A temperament featuring nervousness or timidity in the presence of other people, often leading to avoidance of social situations.

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