________ Is a Process Analysis Technique That Focuses on the Customer

question 155

Short Answer

________ is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

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Definitions:

Gain-sharing

A compensation strategy where employees receive additional financial benefits from improvements in productivity or the company's performance.

Groups

Collections of individuals who come together to achieve a common purpose, sharing interactions and influencing one another.

Motivate

To provide with a reason or incentive to act in a certain way, often aiming to stimulate interest or enthusiasm in undertaking a task or goal.

Motivational Potential

The capacity or likelihood of something to stimulate interest or enthusiasm, thereby encouraging action or engagement.