An Example of the Postponement Strategy for Improving Service Productivity

question 242

True/False

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

---

Definitions:

Profitability Index

Profitability Index (PI) is an investment appraisal technique that calculates the ratio between the present value of future cash flows and the initial investment cost, helping to determine the desirability of a project.

Cash Outflows

Money or funds leaving a business, typically for expenses, investments, or other payments.

Investment Projects

Initiatives or plans requiring capital investments aimed at generating future benefits or returns.

Simple Rate

A straightforward percentage or interest rate, typically referring to finance or investment, without compounding over time.