Which of the Following Is NOT One of the Major

question 161

Multiple Choice

Which of the following is NOT one of the major categories of costs associated with quality?

• A) prevention costs
• B) appraisal costs
• C) internal failure costs
• D) external failure costs
• E) None of these; they are all major categories of costs associated with quality.

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Definitions:

Additional Calls

refer to follow-up or subsequent sales calls made after an initial contact, often to further persuade or finalize a deal.

Total Cost

The complete cost of acquisition, ownership, and operation of a product or service over its useful life.

Demand Equals Supply

An economic condition where the quantity of a product or service demanded by consumers is equal to the quantity supplied by producers.

Partnering/Consultative Selling

A sales approach that focuses on building a long-term relationship with the customer, where the seller acts as an advisor or partner rather than merely a vendor.