Credibility Is the Determinant of Service Quality That Means Freedom

question 154

True/False

Credibility is the determinant of service quality that means freedom from danger, risk, or doubt.

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Definitions:

Nonverbal Communication

The exchange of information without the use of spoken or written words, involving gestures, facial expressions, body language, and other visual cues.

Facial Expressions

The movements or positions of the muscles beneath the skin of the face, utilized as non-verbal communication to convey emotions and intentions.

Patient Ease

The level of comfort and lack of anxiety experienced by a patient within a healthcare setting, often influenced by the care environment and staff interaction.

Eye Contact

The act of looking directly into the eyes of another person, which can convey a variety of emotions and intentions, and is important in social communication.