What Refers to Training and Empowering Frontline Workers to Solve

question 54

Multiple Choice

What refers to training and empowering frontline workers to solve a problem immediately?

• A) just-in-time
• B) poka-yoke
• C) benchmarking
• D) kaizen
• E) service recovery

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Definitions:

Agricultural Areas

Regions primarily engaged in the production of food, feed, fiber, and other agricultural products through farming activities.

Pools

Agreements between companies in the same industry to fix prices and divide markets among themselves, often to avoid competition and increase profitability.

Interstate Commerce Act

A United States federal law that was designed to regulate the railroad industry and its monopolistic practices by requiring reasonable and just rates with no discrimination.

Sherman Anti-Trust Act

A landmark federal statute in the United States passed in 1890 that prohibits monopolistic business practices and promotes competition in the marketplace.