All of the Following Decisions Fall Within the Scope of Operations

question 6

Multiple Choice

All of the following decisions fall within the scope of operations management EXCEPT for:

• A) creating the company income statement.
• B) design of goods and services.
• C) location strategies.
• D) managing quality and statistical process control.
• E) human resources, job design and work measurement.

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Definitions:

Effort

The amount of physical or mental energy put into a task or activity to achieve a particular outcome.

Task

A piece of work to be done or undertaken, often forming part of a larger project or job role.

Reinforcement Theory

A concept in psychology that suggests behavior can be shaped by rewarding or punishing outcomes.

Intrinsic Motivation

The internal drive to perform an activity for its own sake and for the personal rewards it brings.