Learning Organizations Use Which of the Following Approaches to Acquire

question 69

Multiple Choice

Learning organizations use which of the following approaches to acquire knowledge that they can use to change behavior?

• A)conducting formal retrospective meetings.
• B)studying customer habits.
• C)benchmarking against best industry practices.
• D)all of the above.

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Definitions:

Operant Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment.

Spontaneous Recovery

A phenomenon in learning and conditioning where a previously extinguished response re-emerges after a period of no exposure to the conditioned stimulus.

Classical Conditioning

A type of learning in which one learns to link two or more stimuli and anticipate events.

Discrimination

Unjustifiable negative behavior toward a group and its members.