Imagine That You Are a Salesperson in a Major Department

question 110

Multiple Choice

Imagine that you are a salesperson in a major department store.Though you might not actually believe it,you follow the policy of "the customer is always right" in your daily work at the store.However,since you do not agree with that view,you often experience

• A)surface acting.
• B)genuine acting.
• C)deep acting
• D)cognitive dissonance.

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Definitions:

Tolerance

The diminishing effect with regular use of the same dose of a drug, requiring the user to take larger and larger doses before experiencing the drug’s effect.

Positive Suggestions

Recommendations or proposals that are optimistic in tone and are meant to improve or enhance a situation.

Psychoactive Drugs

Substances that affect the brain and change mood, awareness, thoughts, feelings, or behavior.

Neurotransmission

The process by which nerve cells communicate with each other or with muscles or glands, through the release and reception of chemicals called neurotransmitters.