Elwin Osbourne, CIO at GFS, Inc

question 58

Multiple Choice

Elwin Osbourne, CIO at GFS, Inc., is studying employee use of GFS e-mail for non-business communications.A random sample of 200 e-mail messages was selected.Thirty of the messages were not business related.The 95% confidence interval for the population proportion is _________.

• A)0.108 to 0.192
• B)0.153 to 0.247
• C)0.091 to 0.209
• D)0.101 to 0.199
• E)0.199 to 0.201

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Definitions:

Standard Check-In Time

The specific time frame established by hotels or similar accommodations indicating when guests may officially register and access their rooms.

Service Recovery

The strategies and actions a company takes to fix a problem following a service failure and to address the customer's dissatisfaction.

Angry and Emotional Customer

A customer who expresses dissatisfaction or frustration with a service or product in a highly emotional or aggressive manner.

Listen Carefully

emphasizes the importance of paying full attention to and processing verbal and non-verbal messages during communication.