In a Determinant Gap Map, _____

question 57

Multiple Choice

In a determinant gap map, _____.

• A) a manager uses customer attribute ratings to get data
• B) the scoring may seem arbitrary
• C) a manager uses overall similarities to get data from users
• D) the accuracy of the scoring system is not subject to managerial error

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Definitions:

Performance Measure

Metrics or indicators used to evaluate the efficiency, effectiveness, or success of an organization's activities.

Balanced Scorecard

A management system designed for strategic planning that ensures alignment of business operations with the organization's vision and strategy, enhances communication within and outside the organization, and tracks the organization's performance in relation to its strategic objectives.

Performance Measure

An indicator used to assess, compare, and track performance or efficiency, often applied to individuals, organizations, processes, or products.

Appraisal Cost

The cost of activities specifically designed to detect defective products or services before they reach the customer.