Bill,a Sales Representative at a Home Appliance Store,is Trying to Convince

question 8

Multiple Choice

Bill,a sales representative at a home appliance store,is trying to convince a customer to purchase a particular refrigerator.The customer is confused with so many options available and cannot decide which one to buy.Following traditional selling methods,which of the following should Bill do?

• A)​He should allow the customer to go home and think over the available options.
• B)He should offer the customer his contact number so that he or she can discuss the options later.
• C)​He should close the sale as quickly as possible, using whatever means possible.
• D)​He should ask the customer to list his or her requirements first instead of making a hasty decision.
• E)​He should sit down and discuss the customer's personal life over a cup of coffee.

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Definitions:

Post-Traumatic Stress Disorder

A psychiatric disorder that may occur in people who have experienced or witnessed a traumatic event.

Eating Disorders

Mental disorders characterized by abnormal or disturbed eating habits, which negatively affect a person's health and well-being.

Anorexia Nervosa

An eating disorder characterized by an intense fear of gaining weight and a distorted body image leading to self-starvation.

Dissociation

A mental process that causes a lack of connection in a person's thoughts, memory, and sense of identity.