Data Collected on Customer Demographics,sales and Customer Service Histories,and Marketing

question 20

Short Answer

Data collected on customer demographics,sales and customer service histories,and marketing preferences and customer feedback can be easily accumulated through a _________ system and used to better understand customers and provide customized offerings to best serve their needs.

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Definitions:

Continuous Improvement

An ongoing effort to improve products, services, or processes by making small, incremental changes over time.

Quality of Work Life

A concept that encompasses a variety of factors affecting job satisfaction and overall well-being in the workplace, including working conditions, job security, and opportunities for advancement.

Productivity

The efficiency at which goods or services are produced, often measured by the output per unit of input.

Employee Involvement

A business management practice that encourages employees to contribute ideas and solutions, enhancing decision-making and productivity.