Natalie Is a Salesperson for a Company That Manufactures Office

question 21

Multiple Choice

Natalie is a salesperson for a company that manufactures office supplies.Which of the following activities is appropriate for Natalie to engage in if she is interested in converting her customers into highly committed lifetime customers?​

• A)​Handling complaints when possible
• B)Adding value to the selling organization
• C)Processing requests for rush deliveries willingly
• D)Cutting the price as often as possible​
• E)Passing customer complaints to higher authorities​

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Definitions:

Stimulus Ambiguity

A situation where a stimulus lacks clear definition or can be interpreted in multiple ways, leading to uncertainty in perception.

Cognitive Interpretation

The mental process of assigning meaning to sensory information and experiences, affecting perception and understanding.

Sensory Readiness

The state of being prepared to receive and process sensory information effectively, enhancing learning and interaction with the environment.

Gestalt Principle

A theory in psychology that proposes the human brain perceives whole objects rather than merely the sum of their parts.