To Overpromise and Underdeliver to a Customer Is an Example

question 32

Multiple Choice

To overpromise and underdeliver to a customer is an example of a(n) _____.​

• A)​enhancer
• B)service motivator​
• C)service quality
• D)service strategy​
• E)detractor​

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Definitions:

Accounts

Records within financial accounting that are used to keep track of increases or decreases in specific financial components, like assets, liabilities, equity, revenue, and expenses.

Dividends Declared

Dividends Declared are profits that a company's board of directors has decided to distribute to shareholders, but which have not yet been paid out.

Increase

An uptick in size, number, value, or strength.

Posting

The process of transferring journal entry amounts to respective accounts in the ledger.