If the Patient Calls with a Billing Problem But, in Fact

question 8

Multiple Choice

If the patient calls with a billing problem but, in fact, the proper fee was charged, the best approach is to ____.

• A) tell the patient that the bill is correct
• B) speak to the physician before responding to the patient
• C) explain each individual charge to the patient but tell him the payment is due
• D) tell the patient that healthcare is expensive
• E) adjust the amount anyway, because the customer is always right

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Definitions:

Grow Up

The process of developing from a child into an adult, encompassing physical, cognitive, and social changes.

Self-Esteem Systems

Frameworks or sets of beliefs that individuals hold about their own worth and abilities, influencing their feelings of self-worth.

Inclusive Self-Concepts

The understanding or perception of oneself that includes a comprehensive recognition of personal capabilities, weaknesses, and individuality, emphasizing openness and acceptance.

Various Parts

Different components or segments of an object, system, or concept, highlighting diversity or multiplicity.