If the Patient Calls with a Billing Problem But, in Fact

question 8

Multiple Choice

If the patient calls with a billing problem but, in fact, the proper fee was charged, the best approach is to ____.

• A) tell the patient that the bill is correct
• B) speak to the physician before responding to the patient
• C) explain each individual charge to the patient but tell him the payment is due
• D) tell the patient that healthcare is expensive
• E) adjust the amount anyway, because the customer is always right

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Definitions:

Management Accounting Systems

Systems used within a company to provide financial and non-financial information that helps managers make decisions to fulfill the goals of an organization.

Differentiation Strategy

A business approach where a company develops distinctive products or services to compete in the market.

Product Costs

The total costs incurred to bring a product to market, including materials, labor, and overhead.

Product Quality

The characteristics of a product that determine its ability to satisfy stated or implied needs; a key factor in competitiveness.