When a Call with a Patient Is Long or Complicated

question 22

Multiple Choice

When a call with a patient is long or complicated, ____.

• A) interrupt the patient and tell her that the call is going nowhere
• B) summarize the details of the call to ensure understanding by both you and the patient
• C) ask the physician to take the call
• D) tell the patient that you do not have any more time to talk
• E) follow up the phone call by sending a written summary to the patient

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Definitions:

Male

Refers to the sex that is typically associated with the production of small gametes or sperm in the context of sexual reproduction.

Female

Pertaining to the sex that is typically characterized by the production of ova (eggs) and, in many species, by having two X chromosomes.

Pyrimidines

One of the two types of nitrogenous bases found in nucleic acids, including cytosine, thymine (in DNA), and uracil (in RNA).

Mental Impairment

A reduction in cognitive, emotional, or behavioral functioning, which may affect daily living and can be temporary or permanent.