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As part of your primary research, you are conducting a videotaped interview with a manager of a large retail store. After a few questions you notice that he is showing signs of impatience. How should you respond? What might you do differently to prevent this from happening in the future? Explain your answers.
Explicit Knowledge
Information or knowledge that is easily articulated, written, or shared, often in a formal language or system.
Implicit Knowledge
Knowledge that is acquired and applied without conscious awareness, often in the form of skills or learned behaviors.
Adapting Technologies
The process of modifying existing technologies or adopting new ones to better suit the changing needs and objectives of a business or society.
Certainty
The state of being completely confident or having no doubt about something.
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