Which of the Following Is TRUE About Refusing Routine Requests

question 116

Multiple Choice

Which of the following is TRUE about refusing routine requests?

• A) Use phrases such as "Let me think about it and get back to you" as a way to delay saying no.
• B) The indirect approach works best for most routine negative responses.
• C) Offer alternative ideas if you can, particularly if the relationship is important.
• D) Always imply that other assistance or information might be available.

---

Definitions:

True Value

The actual or accurate value which scientific measurements aim to approximate.

Accurate

The accuracy of a measurement, calculation, or specification in relation to the true value or an agreed-upon standard.

Mass

A measure of the amount of matter in an object, usually measured in grams or kilograms.

Density

The mass of a substance per unit volume, a measure of how much mass is contained in a given volume.