When Refusing Claims, You Should ________

question 117

Multiple Choice

When refusing claims, you should ________.

• A) use the direct approach in most such instances
• B) maintain a personal and intimate tone to build rapport
• C) apologize sincerely for the negative answer
• D) emphasize your continued desire for a positive relationship with the customer

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Definitions:

Persuasive Messages

Communications intended to convince or influence the audience to take a specific action or adopt a particular viewpoint.

Writing Approach

The method or style adopted by a writer to convey their message or tell a story.

Close of Proposal

The final section of a proposal document where the summary and call-to-action are presented, aiming to persuade the reader.

Decision

The act or process of making choices or selecting an option from a set of alternatives.