Which of the Following Is a Goal You Should Have

question 11

Multiple Choice

Which of the following is a goal you should have in mind when sending out a message communicating bad news about transactions to a customer?

• A) To limit your responsibility
• B) To repair the relationship
• C) To sell an alternative product or service
• D) To limit further communication on the matter

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Definitions:

Agreeable

An attribute of one's character marked by a friendly disposition, benevolence, and an eagerness to collaborate and maintain harmonious relationships with people.

Continuums

A continuous sequence in which adjacent elements are not perceptibly different from each other, although the extremes are quite distinct.

Big Five

A model describing human personality through five broad domains: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Socializing

The process of interacting with others to build relationships, learn social norms, and develop social skills.