When Developing Bad News About Transactions, You Should ________

question 13

Multiple Choice

When developing bad news about transactions, you should ________.

• A) explain how you are trying to resolve the problem
• B) always open with an apology
• C) use the direct approach
• D) open with a clear and succinct statement of the bad news

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Definitions:

Responsibility

The duty or obligation to perform or complete a task, often with an understanding of the moral, legal, or social consequences of failure to do so.

Conflict Resolution

The process of resolving a disagreement or dispute between parties in a constructive manner.

Negotiation

A dialogue between two or more people or parties intended to reach a beneficial outcome over one or more issues where conflict exists.

Win-Lose

A competitive situation or outcome in which one party's gain is exactly balanced by another's loss.