Which of the Following Is a Guideline for Refusing Claims

question 6

Multiple Choice

Which of the following is a guideline for refusing claims?

• A) Use the indirect approach in most such instances.
• B) Maintain a personal and intimate tone to build rapport.
• C) Apologize sincerely for the negative answer.
• D) Don't offer alternative solutions as that is unethical.

---

Definitions:

Extemporaneous Presentation Style

A method of presenting in which the speaker delivers a speech with little or no specific preparation, often speaking naturally and spontaneously.

Memorized Presentation Style

A method of delivering a presentation in which the speaker has committed the entire speech to memory, often aiming for precision and fluency.

Oral Presentations

The act of delivering a speech or presentation to an audience, typically with the goal of informing, persuading, or entertaining.

Presentation Contents

The material or information covered in a presentation, typically organized to inform, persuade, or educate an audience.