Margaret Is in the Process of Developing a Message Using

question 23

Multiple Choice

Margaret is in the process of developing a message using the direct approach to inform a customer that the company is currently all sold out of the AT3 model lawnmower that he wished to purchase. Which of the following lines would best form the opening lines of this message?

• A) The AT3 model lawnmower is the best-selling lawnmower in the market right now and a favourite of homeowners across the country.
• B) We regret to inform you that we are currently all sold out of the AT3 model lawnmower that you had requested.
• C) We are currently all sold out of the best-selling AT3 model lawnmower that you had requested.
• D) Summer is peak season for us and we usually see a marked spike in demand for our entire range of lawn mowers during this time; it's no different this time.

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Definitions:

Aggression Model

A theoretical framework explaining the factors that lead to aggressive behavior in individuals.

Displaced Aggression

Aggressive behavior directed at a target other than the source of provocation, often due to the inability to confront the original source of frustration.

Social Psychology

A branch of psychology that examines how people's thoughts, feelings, and behaviors are influenced by the actual, imagined, or implied presence of others.

Weapons Effect

A psychological phenomenon where the mere presence of a weapon can increase aggressive thoughts, feelings, and behaviors.