Tim Is Developing a Message to Inform a Customer That

question 67

Multiple Choice

Tim is developing a message to inform a customer that though Volume 1 of a set of two books he ordered is being mailed right away, Volume 2 can be mailed out only after a week. Which of the following lines reflects the most effective way of making a clear statement of the bad news when organizing the message using the indirect method?

• A) We regret to inform you that, while we are mailing Volume 1 of the Goldwyn anthology to you right away, we can dispatch Volume 2 only next week.
• B) The delivery of Volume 2 of the Goldwyn anthology has been delayed by a week, while Volume 1 is being mailed to you right away.
• C) We are mailing Volume 1 of the Goldwyn anthology right away and Volume 2 will be delivered to you next week.
• D) While we are mailing Volume 1 of the Goldwyn anthology to you right away, there will be a week-long delay in delivering Volume 2.

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Definitions:

Mitosis

The process of cell duplication in which DNA is replicated and the resulting cell is genetically identical to the original.

Meiosis

The process by which a gamete is formed, containing one half of the cell’s chromosomes, producing ova and sperm with 23 single, unpaired chromosomes.

Fertilization

The process of a sperm cell joining with an egg cell to create a new organism.

Mutation

A change in the DNA sequence within a gene or chromosome of an organism leading to variation.