Which of the Following Is a Guideline for Refusing Claims

question 6

Multiple Choice

Which of the following is a guideline for refusing claims?

• A) Use the indirect approach in most such instances.
• B) Maintain a personal and intimate tone to build rapport.
• C) Apologize sincerely for the negative answer.
• D) Don't offer alternative solutions as that is unethical.

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Definitions:

Net Income

The concluding profit figure for a company, arrived at by deducting every type of expense and tax from its complete revenue.

Accumulated Depreciation

The total amount of a tangible asset's cost that has been allocated as depreciation expense since it was put into use, reflecting usage or wear and tear.

Service Fees Earned

Service fees earned refer to revenues a company generates from providing services to clients or customers, as opposed to selling physical goods.

Work Sheet

A paper or electronic document used by accountants to compile and analyze financial information prior to preparing financial statements.