When Making Claims or Requesting Adjustments, You Should ________

question 102

Multiple Choice

When making claims or requesting adjustments, you should ________.

• A) warn the reader of the consequences of inaction
• B) apologize for the inconvenience caused
• C) clearly convey your anger and frustration
• D) assume that a fair adjustment will be made

---

Definitions:

Rates of Return

Financial results such as gains or losses on an investment over a predetermined time frame, expressed as a percentage of the original investment fee.

Net Cash Flows

The amount of cash that is generated or lost by a business in a given time period, calculated as cash inflows minus cash outflows.

Rate of Return

The returns or deficits generated by an investment over a certain span, represented as a percentage of the initial financial commitment.

Annual Dividend

The total dividend payment a company makes to its shareholders in a year, often expressed on a per share basis.